Refund and Cancellation Policy

For Donations

We generally do not refund donations but if you have made an error in making your donation, we will honour your request for a refund.

Please note that all requests for refunds must be made in writing by email to us within 15 days of the donation. The request should include the details of the initial donation – including the date, amount, name of donor, tax receipt number and the nature of the error. Any tax receipt issued for the incorrect amount immediately becomes void and invalid, and a new tax receipt will be issued for the corrected donation.

Email us at accounts@thehelpinghand.org.sg for any issues or enquiries.

For Furniture Solutions

We only accept PayNow or credit card payment. Once orders are placed, there will strictly be no changes allowed.

All prices are inclusive of GST.

Once orders are placed, we will contact you to schedule a delivery.

Free delivery applies to purchases $700 and above. A delivery fee of $50 applies to purchases below $700.

We provide an exchange on items that are defective. Strictly no cancellation and refund for orders.

If items are found defective, keep the invoice of the purchase and report to us within 24 hours. We will collect back the defective item, proceed to rectify or proceed for exchange, with no extra delivery fee.

All our items have a 6-month service period. A service fee applies on the 7th month onwards if items are reported damaged or restoration works are needed.

Email us at handsgallery@thehelpinghand.org.sg for any issues or enquiries.